Shipping policy

Shipping Policy – Glowline

Last updated: 18 September 2025

At Glowline, we are committed to delivering your order quickly, safely, and reliably. This policy explains our shipping process so you know what to expect when shopping with us.

Shipping Range

We currently ship to the following regions and countries:

European Union countries:
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, and Sweden.

Other European countries:
Norway, Switzerland, and Ukraine.

International:
United States, United Kingdom, Canada, and New Zealand.

Shipping is free to all supported countries. Prices are displayed in your local currency at checkout.

Processing Time

Orders are processed within 0–3 business days (Monday to Friday) after payment is received.

Our daily cut-off time is 1:00 PM (GMT+01:00). Orders placed after this time, or on weekends or holidays, will begin processing on the next business day.

Transit Times

  • United Kingdom (UK): 4–9 business days

  • United States (US): 4–9 business days

  • Canada (CA): 4–9 business days

  • European Union (EU): 4–9 business days

  • Norway, Switzerland & Ukraine: 4–9 business days

Total Delivery Time = Processing Time + Transit Time
(Typically 4–12 business days in total.)

Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, courier delays, or weather conditions.

If your order has not arrived within 20 business days after dispatch, please contact us and we will assist you in resolving the issue or arranging a replacement or refund.

Shipping Process

We ship orders using trusted global courier services. Depending on your destination, your order may be delivered by:

  • DHL, UPS, FedEx

  • USPS (United States)

  • Canada Post (Canada)

  • Royal Mail (United Kingdom)

  • PostNord (Sweden and EU)

  • Posten Norge

  • Or other reliable local delivery partners such as GLS, DPD, or national postal services, depending on your location

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel online.

Parcels may, in some cases, be delivered without a signature. Couriers may leave packages in a safe location and provide photographic or electronic proof of delivery.

Customs & Import Duties

International orders may be subject to import duties, taxes, or fees charged by local customs authorities. These charges are the responsibility of the customer.

Missing or Damaged Items

  • Missing items: Please report within 7 days of receiving your order.

  • Damaged or incorrect products: Notify us within 48 hours of delivery and include clear photos. We will cover return shipping and arrange a replacement or refund.

Once a parcel is marked as delivered (including safe-place delivery or photo proof), Glowline cannot be held responsible for theft or loss.

Contact Information

Trade Name: Glowline
Company Name: Gothenburg Ecom AB
Company Registration Number: 5592406101

📧 Email: info@glowlinee.com
📞 Phone: +46 70 790 73 77

Business Address:
Ruskvädersgatan 8D
418 34 Gothenburg
Sweden

Contact Form:
https://glowlinee.com/pages/contact

Customer Service Hours:
Monday–Friday, 09:00–18:00 (GMT+01:00, Stockholm)