Terms of Service
Tinaline
Operated by Gothenburg Ecom AB
Ruskvädersgatan 8D
418 34 Gothenburg, Sweden
Phone: +46 70 790 73 77
Email: hello.tinaline@gmail.com
At Tinaline Maison, we want every purchase to feel considered and straightforward. If your purchase is not right for you, you may return an eligible item in accordance with the terms below and applicable consumer law.
Right of withdrawal
For online purchases, customers in the European Union generally have the right to withdraw from their purchase within 30 days of receiving the goods, without providing a reason.
To exercise this right, please contact us with your order number and clear statement that you wish to withdraw from the purchase.
Return conditions
Returned items should be:
- Unworn and unused
- In their original condition
- Free from stains, perfume, makeup, alterations or other signs of use
- Returned with all original tags and packaging
For fur and outerwear, the item must be handled only to the extent necessary to inspect its characteristics, fit and condition. Any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product may be deducted where permitted by applicable law.
Return shipping
Unless the item is defective, damaged or incorrect, the customer is responsible for the direct cost of returning the item when exercising the right of withdrawal, provided this cost was disclosed before purchase.
We recommend using a tracked and insured service for returns.
Refunds
Once we receive the returned item, we will inspect it and process the applicable refund.
Where a withdrawal is valid, refunds will be made to the original payment method. Under EU consumer rules, reimbursement must generally be made without undue delay and no later than 30 days after the consumer communicates the withdrawal; for goods, the trader may in certain circumstances withhold the refund until the goods are returned or evidence of dispatch is provided.
The refund will include the standard delivery charge paid for the original order, where required by applicable law. Additional costs arising from choosing a more expensive delivery method are generally not refundable.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, please contact us at hello.tinaline@gmail.com as soon as possible with your order number and photographs of the item and packaging.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. EU consumer rules provide legal remedies for faulty or non-conforming goods.
Exchanges
If you would like to change the size of an item, please contact us before returning it.
Exchanges are subject to availability. If the requested item or size is unavailable, we will process the applicable refund.
How to initiate a return
Please contact:
Tinaline
Gothenburg Ecom AB
Ruskvädersgatan 8D
418 34 Gothenburg, Sweden
+46 70 790 73 77
hello.tinaline@gmail.com
Please include your order number and the item you wish to return. We will provide the appropriate return instructions.
Your statutory rights
Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under applicable consumer protection legislation.