Refund Policy
At Tinaline, each piece is carefully selected and prepared before dispatch. If your purchase is not right for you, you may request a return in accordance with the conditions below.
1. Returns
You have 30 days from the date of purchase to return it.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags and labels attached
- Be returned in its original packaging
- Show no signs of wear, washing, perfume, makeup, stains or damage
We reserve the right to refuse a return if the item has been worn, damaged or returned in a condition that does not allow it to be resold.
2. How to Request a Return
Before sending anything back, please contact our Client Care team at:
Please include:
- Your full name
- Order number
- Item you wish to return
- Reason for return, if applicable
Once your return request has been approved, we will provide you with the return instructions and return address.
Please do not send an item back without receiving return instructions from Tinaline.
3. Return Shipping
For returns due to a change of mind, incorrect size or personal preference, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
We recommend using a fully tracked and insured shipping service. Tinaline is not responsible for returns that are lost or damaged in transit.
If an item arrives damaged, defective or materially different from the item ordered, please contact us before returning it. We will review the issue and provide the appropriate solution.
4. Refunds
Once your returned item has been received and inspected, we will confirm whether the return has been approved.
Approved refunds will be issued to the original payment method.
The refund will generally cover the amount paid for the returned item. Where required by applicable consumer law, the standard original delivery charge will also be refunded.
Additional charges resulting from a premium or expedited delivery option are not refundable where permitted by law.
Please allow your payment provider additional processing time for the refund to appear in your account.
5. Damaged or Defective Items
We carefully inspect every piece before dispatch.
If your order arrives:
- Damaged
- Defective
- Incomplete
- Or materially different from what you ordered
please contact us at hello.tinaline@gmail.com as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging if it was damaged during delivery
Please do not return a damaged or defective item before contacting us.
Your statutory consumer rights remain unaffected.
6. Exchanges
We do not currently offer direct exchanges.
If you require another size, colour or style, please contact hello.tinaline@gmail.com. We will advise you on the available options.
Where appropriate, you may be asked to return the original item and place a new order.
7. Sale Items
Sale and promotional items are subject to the same return conditions unless otherwise stated on the product page.
Discounted prices do not affect your statutory consumer rights concerning defective or incorrectly supplied products.
8. Final Sale / Non-Returnable Items
Items that have been worn, used, altered, washed, damaged or returned without their original tags and packaging may not be accepted for return.
Any product specifically identified as final sale at the time of purchase is non-returnable, except where applicable consumer law provides otherwise.
9. Legal Rights
Nothing in this policy limits or excludes any mandatory consumer rights applicable to your purchase under the laws governing your order.
Where applicable, statutory rights concerning defective, damaged or non-conforming goods remain fully protected.
10. Contact
For any questions regarding returns or refunds, please contact:
Tinaline Customer Support
Email: hello.tinaline@gmail.com
We recommend keeping your order confirmation and return tracking information until your return has been fully processed.